As a consumer, you’re entitled to certain protections when issues arise. You possess the right to lodge a complaint with your provider and seek a resolution. If the provider’s response doesn’t satisfy you, you can turn to us for an investigation, which is a service offered at no cost to consumers.
If an error has occurred or you’ve been subjected to unfair treatment, we have the authority to mandate that the provider rectifies the situation. Our goal is to restore you to the position you were in prior to the error.
Your consumer rights are safeguarded. Under The Consumer Rights Act of 2015, when purchasing goods and services, you are shielded against:
- Defective products.
- Substandard service.
- Contractual issues.
This ensures you have recourse should anything not go as planned.
What to do if you encounter problems;
- Initiate by raising a dispute with your provider.
- Providers are expected to have an established dispute resolution procedure, which you should be able to obtain, often available on their website.
- It’s important to adhere to the provider’s dispute resolution procedure, providing them with the chance to rectify any problems.