Privacy Policy

The Energy Broker Directory and Your Personal Data

For our directory services listing Energy Brokers and Energy Suppliers, including those involved in Alternative Dispute Resolution, the data controller is The Energy Broker Directory.

These services are collectively referred to as the “Services”.

This document serves as our privacy notice for the Services.

It outlines your statutory rights and explains how we collect and use your personal data.

It details the processing activities conducted by The Energy Broker Directory in relation to the Services, the purposes of these activities, and the legal basis The Energy Broker Directory relies upon for these processing activities.

This notice is applicable to personal data we hold about individuals (e.g., company directors or business account contacts), including sole traders and partners.

It does not cover information we hold about companies and other legal entities.

We may periodically update this privacy notice to ensure its accuracy and relevancy.

Changes to our privacy notice will be posted on this page, and significant changes will be communicated to you.

You can contact The Energy Broker Directory’s data protection officer by writing to The Data Protection Officer, The Energy Broker Directory, at

Personal Data We Collect

We collect personal data from all customers, including:

  • Contact details of you and individuals associated with your business account, allowing direct communication.
  • Audio and video recordings, and contemporaneous notes.
  • Responses to surveys and records of interactions with our customer support teams.
  • Usage details of our mobile applications and websites, including cookies data (subject to your preferences).
  • Location information from your device, although only as precise as city, state, or country level.
  • Device and machine information used to connect with us.
  • Records of exercising your statutory rights under data protection law.
  • Your responses to advertising and direct marketing.

For sole traders and partners:

  • Anti-fraud checks for insurance products and services.
  • Detailed business account information, including transactions and financial data.
  • Loyalty program details and transaction/payment information.

What We Use Your Personal Data For

We process your personal data for contract fulfillment, legal obligations, and where we have a legitimate interest, including:

  • Providing and maintaining our services, including complaint handling.
  • Conducting credit and anti-fraud checks.
  • Delivering service communications and managing direct marketing in line with your preferences.
  • Improving and developing new products and services.
  • Ensuring accurate and relevant data for debt recovery and legal claims.

Sources of Personal Data

We collect personal data from various sources, including directly from you, through our websites and mobile applications, smart devices, other companies, and public records, ensuring a comprehensive and updated dataset to serve you better.

Whom We Share Your Personal Data With

We share your personal data with entities within our group, advertising partners, credit and anti-fraud agencies, debt collection agencies, industry partners, government or regulators, and others necessary to provide our Services. We do not sell your data for marketing purposes.

Direct Marketing

We may contact you with information about our products and services, respecting your marketing preferences and providing options to unsubscribe from direct marketing communications.

Transferring Your Data Internationally

We ensure that data transferred outside the EEA is protected and that all transfers comply with legal requirements.

How Long We Keep Personal Data

Your data is retained as long as necessary for the processing purposes outlined.

Your Rights

You have rights regarding the access, correction, blocking, deletion, and portability of your data, along with the right to object to or withdraw consent for processing. Specific rights apply under certain conditions.

Getting in Touch

For any privacy-related queries or to exercise your rights, please contact our data protection officer at If you’re dissatisfied with our data use, you have the right to lodge a complaint with a regulatory authority, but we encourage contacting us first to resolve the issue.